Whether because they have you hacked the accountyou have forgotten your password or you do not have access to your email, in this guide we are going to explain all the methods that exist to recover your steam account, although I warn you first hand that it will take some time until the problem is solved.
Every day that passes, they enter Hundreds of new users to Steamso a large majority do not know the strategies that cybercriminals follow to steal their account. If you want to as far as possible Avoid this type of scamwe leave you a guide here so that you know how to detect them quickly and avoid running out of all of them. your games and money invested.
How to recover a hacked or stolen Steam account
First of all, don’t panic. I understand first hand what it is, and even more so if you have invested a lot of money in your account, but if you have enough evidence to prove that the account is yourssooner or later Steam support will end up giving it back to you.
Probably, the person behind the robbery of your account, you have changed both the email that was linked to it and its password, along with the two-factor authentication (A2F). That is why the option to recover it “on your own” will not work for you. In this case, you will have to Contact Steam Support directly to fill out a form and explain the problem.
To reach this form, you will have to go to the Steam Official Page from the browser, since it is simpler (we leave you the link here). Now, you will have to click on the ” buttonHelp, I can’t log in” and then in “My Steam account has been stolen and I need help to recover it“.
Before continuing, it is recommended that analyze your computer to identify if it is a virus that has been able to leak your passwords, since not only your Steam account may have been affectedbut in the long run they will be able to access other types of accounts such as social networks and even your bank account if you have logged into it from your PC. Also, you should change email password that you have linked to your Steam account.
To get to this form, you will have to select the option “I no longer have access to this email address”. Now, you will need to fill in the following information:
- Your address of current email (support will answer you there)
- What is the user name of the account you want to recover? (If you don’t remember it, try to remember the profile name)
- What was the first email address that you used on your account? (If you don’t remember, put the oldest one you remember)
- Enter a phone number registered in your account
- Is there anything else we should know? about the problem?
- You will be able to attach files such as photos or documents
This is the most important part of the whole process, since once you fill out and send the form, the support of Steam will contact you by email telling you that they need more evidence, such as proof of purchase. You have several options depending on how you purchased your latest games:
- If you bought a game in physical formatattach a photo of the key registered to the account. I recommend that you write the support ticket number on the same label below the key using a marker or permanent ink pen.
- If you bought the game on Steam with a credit cardyou will need to provide them with the following: Card type credit cards (Visa, MasterCard, etc.), full name and ONLY the last ones four digits from the card.
- If you bought the game on Steam paying with PayPalyou will need to provide them with the following: Name PayPal account billing, The billing address complete account, The payment IDinvoice and transaction.
Done this, now We just have to wait to check all the information you have provided and they themselves will make the decision to return the account to you or not, so try to send everything mentioned above, and The more information you givebetter.
I forgot my password or username on Steam
If on the contrary, you have simply Forgot your password or username?it is a much simpler process, since it is assumed that you have both your number and email linked and all account notifications will reach you there.
Hence, to get it backjust enter the again Steam page and select the option “Help, I can’t log in” and then “I forgot my Steam account name or password“. Now, you will only have to write your phone number or email that you have used on your account to send you a recovery message.
My Steam account has been hacked and I now have a VAC ban
I’m sorry to tell you, Steam takes the personal responsibility of each one for his account, and leaves from the minute one in which you create the account, that everything What happens to your account is your problem. Therefore, if a few days after recovering your account you come across a VAC in your profile, I am sorry to tell you that This decision is totally irreversible.
My entire inventory has been stolen on Steam
Just like with a VAC ban, items that have been traded or sold from your Steam account, They cannot be recovered in any way, be it CSGO crates, weapons, and even backgrounds or other sellable items. Therefore, try to protect your account well with A2F and avoid entering strange websites.
