AI Customer Service Cost per Resolution: Fin vs Zendesk vs Agentforce vs Copilot Studio

Every AI support platform bills a different thing: an outcome, a verified resolution, a conversation, a session, an action or a credit. We priced… Aliteq Tensor · Local AI & Automation Editor

An AI support agent costs between about $0.25 and $5 per resolved conversation on the big platforms, before seats. Intercom Fin charges a flat $0.99 per resolution and Zendesk about $1.50 to $2.00,…

Per-resolution meters: Fin $0.99, Zendesk $1.50 committed or $2.00 pay-as-you-go

Per-conversation meters: Agentforce $2, Freshdesk Freddy $0.49 a session

Per-step meters: Agentforce Flex $0.10 an action, Copilot Studio $0.008 a credit

A resolution isn't one thing: Fin bills a customer who just leaves; Zendesk bills only what an LLM verifies

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