I’ve already told you several times about 3CX, a communication solution for professionals and businesses that includes tons of features, from virtual switchboards to live chat.
Today I will tell you in detail how you can use this program for free to chat on your website, respond to your customers’ requests from their PC or mobile phone, and manage your communication individually or individually. As a group…
Introduction to 3CX
3CX is a solution that provides an integrated phone and communications system. It is flexible, scalable and, above all, economically accessible. This system not only allows businesses to manage phone calls; web conference Integrates with your CRMS in a single platform to not only unify your contacts, but also integrates the following features: live chat, WhatsApp, Facebook and smsIt therefore meets the modern expectations of instant communication from both customers and work teams.
The ability to simplify and improve interactions between companies and their customers and foster internal collaboration has further strengthened the relevance of 3CX in the business world.
Started with a vision to democratize business telephony solutions, 3CX has evolved from its initial concept to become a leading provider of software-based unified communications systems (PBX). The company’s mission has been consistently clear. The goal is to simplify the complexity of communications networks for enterprises and provide a powerful, scalable, and easy-to-manage platform that can adapt to the changing needs of modern organizations.
Over the years, 3CX has responded to the growing demand for flexible work and remote collaboration tools, expanding its product offering beyond traditional phone calls to include video conferencing, instant messaging and remote communication capabilities.
Solutions provided by 3CX
3CX offers a comprehensive suite of integrated communications products designed to help businesses improve operational efficiency and customer satisfaction. Some of the key solutions are:
- IP-PBX system: The core of 3CX products is the IP PBX system. The system provides complete call management including call transfer, music on hold, IVR and conference calls, all managed through an intuitive user interface.
- video meeting: 3CX supports virtual meetings without additional software through integrated video conferencing tools, allowing users to connect from anywhere.
- live chat: The 3CX Live Chat feature allows businesses to interact with website visitors in real time to improve customer experience and increase conversion opportunities.
- Integration with WhatsApp: Recognizing the importance of WhatsApp as a communication channel, 3CX has integrated this popular messaging application, allowing businesses to manage WhatsApp messages along with other forms of communication on a single platform.
- liquidity: The 3CX mobile app for iOS and Android allows employees to stay connected and productive from anywhere, improving remote work and work flexibility.
- call center features: The 3CX version also includes advanced features for call centers. SMB, PRO and ENTAutomatic call distribution, call monitoring, detailed reporting, and more help businesses optimize customer service operations.
As I said at the beginning, this article will focus on the live chat function. this video:
Functional 3CX Live Chat A powerful tool designed to transform the way businesses interact with customers online.
By integrating this feature into your website, businesses can provide real-time support and increase customer satisfaction and conversion opportunities. The system enables immediate, direct and seamless communication with website visitors and integrates seamlessly with other 3CX business communications features, such as voice and video calling, to provide a comprehensive customer support experience.
The advantages we have are:
- cost effectiveness: 3CX offers a live chat solution as part of its unified communications package, which offers significant cost savings compared to professional solutions. live chat If additional subscriptions are required.
- Ease of use and integration: Easy to install and customize 3CX Live Chat It is accessible to all types of businesses, regardless of size or technical capabilities.
- Versatility and Scalability: live chat You can make audio or video calls directly from the same platform, giving you unprecedented flexibility to adapt to the changing needs of your company and your customers.
- Ongoing Support and Development: 3CX is committed to ongoing support and new feature development, ensuring your business always has cutting-edge communication tools.
Another feature mentioned in the video above is integration with: WhatsApp and Facebook. These integrations allow businesses to connect with customers through: WhatsApp, Facebook, SMS and live chat Deliver an integrated and efficient user experience directly on the 3CX platform.
integrated WhatsApp on 3CX This is achieved through the WhatsApp Business API platform, which allows businesses to send and receive WhatsApp messages within the 3CX environment. This means WhatsApp messages will be treated in the same way as phone calls, contacts, and live chat, giving you a single point of control for all your company’s communications.
Here are the steps to follow::
- Register on the WhatsApp Business API platform: The first step is to register your company on the WhatsApp Business API platform, which requires approval from WhatsApp.
- Get a dedicated phone number: You must have a dedicated mobile number for your WhatsApp Business account. This number is only used for WhatsApp communications.
- Integration with 3CX: Once you have access to the WhatsApp Business API and dedicated phone number, you can proceed with integration to the 3CX platform by connecting your WhatsApp Business account following specific instructions provided by 3CX.
- Set up autoresponders and workflows: Where possible, set up autoresponders, welcome messages, and workflows to manage interactions efficiently and automatically.
As you can see, we are talking about a powerful tool that improves communication with customers, making interactions more personal, efficient and effective. Register and receive 3CX Free!
