ai customer service

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EU AI Act for Customer-Service Chatbots: The Article 50 Disclosure Checklist (2026)

Article 50 has applied since 2 August 2026. If your chatbot or voice agent talks to people in the EU, the first duty is simple: tell them it is an AI. Here is the full checklist, who owes what, and the fine tier.

Aliteq Team · Oct 3 · 9 min

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AI Automation

AI Customer Service Cost per Resolution: Fin vs Zendesk vs Agentforce vs Copilot Studio

Every AI support platform bills a different thing: an outcome, a verified resolution, a conversation, a session, an action or a credit. We priced the same support queue on all of them at 1,000, 5,000 and 20,000 chats a month and 40% to 80% resolved, and quoted what each vendor counts as a resolution in its own words.

Aliteq Team · Sep 27 · 13 min