ai customer service

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EU AI Act for Customer-Service Chatbots: The Article 50 Disclosure Checklist (2026)

Article 50 has applied since August 2, 2026. If your chatbot or voice agent talks to people in the EU, the first duty is simple: tell them it is an AI. Here is the full checklist, who owes what, and the fine tier.

Aliteq Team · Oct 3, 2026 · 9 min

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AI Automation

AI Customer Service Cost per Resolution: Fin vs Zendesk vs Agentforce vs Copilot Studio

Every AI support platform bills a different thing: an outcome, a verified resolution, a conversation, a session, an action or a credit. We priced the same support queue on all of them at 1,000, 5,000 and 20,000 chats a month and 40% to 80% resolved, and quoted what each vendor counts as a resolution in its own words.

Aliteq Team · Updated Oct 3, 2026 · 13 min