Is invideo legit? Who's behind it, what users complain about, and what's solid

Yes, invideo is legit: it's a registered company with a US entity, Invideo Inc. in Delaware, a named CEO, and a SOC 2 Type II security report. It isn't a scam site. But it has a poor Trustpilot score, 1.8 out of 5 on its "Invideo Studio" profile, and the complaints are real: credits that run out faster than people expect, and refunds that are hard to get. Both trace back to rules invideo publishes, so you can avoid most of them if you know the rules first. Checked on invideo's own pages, Trustpilot and the app stores on November 13, 2026.

Who is behind invideo?

invideo doesn't have an About page; invideo.io/about returned a 404 when we checked on November 13, 2026. So we went to the documents that matter legally.

• The company you pay. invideo's Terms of Service, last updated November 6, 2026, name Invideo Inc., 8 The Green STEB, Dover, Kent, Delaware, as the contracting company for users in the United States, Canada and Mexico. Users in most other countries contract with Invideo Innovation Pte. Ltd., at Republic Plaza in Singapore, and users in India with Whitesheep Technology Private Limited in Mumbai.
• What shows on your invoice and card. invideo's billing help says invoices are sent under "Invideo INC" or "Invideo Innovation". If you see one of those, that's invideo.
• Who runs it. invideo's press releases quote Sanket Shah as "CEO and co-founder of invideo".
• Who funds it. invideo says it "is backed by investors behind Stripe, Spotify, Flipkart and ByteDance". It doesn't name rounds or amounts on its own pages.
• How big it says it is. invideo's own pages claim "25M Customers" in 190 countries. That's invideo's marketing number, not something we can check.

Security and data: SOC 2 Type II

On August 26, 2026, invideo announced that it "holds a SOC 2 Type II attestation from Johanson Group LLP covering all five AICPA Trust Services Criteria, with zero exceptions." The same post says it runs on AWS and is GDPR compliant. A SOC 2 Type II report means an outside auditor checked how a company's security controls worked over a period of time. It's a meaningful signal for a business buyer, though it says nothing about video quality or billing.

What the ratings say

Two things to know about the Trustpilot number. First, the 1.8 profile is named "Invideo Studio" and sits on invideo.io; the newer invideo AI product at ai.invideo.io has its own profile at 2.9. Don't mix them up. Second, the split is unusual: 57% five-star and 32% one-star, which reads like people either love it or got burned. Trustpilot also shows invideo replied to 14% of negative reviews, and flags "No recent history of asking for reviews". 117 of the reviews came in the last 12 months.

What users complain about

We read the recent Trustpilot reviews on November 13, 2026. Four themes come up again and again. These are users' own accounts, paraphrased; we did not try to reproduce them.

1. Credits burn fast. On October 30, 2026, a US reviewer said a one-minute video used about a quarter of their credits.
2. The agent chat itself costs credits. On October 26, 2026, a reviewer said the agent told them chatting wouldn't spend credits, but their balance kept falling. invideo replied asking them to email support. invideo's help center does say that "credits are not only for finished video clips", so Agent Two's own work counts.
3. Refunds are hard. On October 12, 2026, a reviewer in New Zealand warned about annual-plan charges and said it took persistence to reach a human for a refund.
4. Paying to fix AI mistakes. On September 10, 2026, a reviewer said their mascot video gave a dog six legs, and support said fixes would cost more credits, with no refund. An October 1 review describes losing a legacy plan after a failed card payment.

None of these say invideo takes money and delivers nothing. They say the billing rules are strict and the AI can miss, and you pay for the misses. That's a real cost, and it's the main reason to be careful.

How to protect yourself

Every one of these comes from invideo's own pages:

• Turn on "Ask before generating". invideo's help center says Agent Two defaults to "Always allow", meaning it generates without asking. Switch it to ask, and an Approve popup shows the prompt, model, duration and aspect ratio first. The invideo credits guide walks through it.
• Know the refund window. invideo's terms allow a refund request only within 24 hours of a purchase or renewal, and only if you haven't used credits or premium features. Our cancel and refund guide covers the conflicting help-page wording.
• Expect credits to expire. Plan credits don't roll over, and they expire when you cancel.
• Watch the price list. invideo's plan-limits page says it can "update credit costs at any time, without prior notice." For fee and refund-policy changes, the terms promise at least 30 days' notice.
• Start monthly. You can switch to annual later; invideo charges the full annual price at once when you do.

Is it right for you?

Legit and right for you aren't the same question. invideo is built for whole videos from a script or prompt: faceless YouTube, explainers, long multi-scene videos and UGC-style ads, with team seats. If you mostly want short shot-by-shot clips with tight camera and character control, a model hub like Higgsfield fits that job better; see invideo vs Higgsfield. For value by user type, read is invideo worth it, and for other options, invideo alternatives or our best AI video generator guide. Everything else is on our invideo hub.

What we couldn't verify

• Founding year, headquarters city and total funding. invideo's about page returns a 404, and its own pages don't state them. Press reports exist, but we couldn't confirm them on a primary source.
• Other co-founders. Only Sanket Shah is named on invideo's pages we read.

More invideo answers

• What is invideo AI?
• Is invideo worth it?
• Why invideo credits run out so fast
• How to cancel invideo and get a refund
• invideo stuck, failed or eating credits?
• invideo vs Higgsfield
• Everything on invideo, in one hub